Viewing entries tagged with 'training'

2016 10 15 Dont train your customers to be phishing victims IMAGE

17

October

Don’t train your customers to be phishing victims

Do you ever send emails with attachments or links to your staff or customers? Make sure you're not training people to be phished.

2015 03 17 Do we need ITIL practitioners IMAGE

18

March

Do we need ITIL® Practitioners?

Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.

2014 07 21 Most training is a waste of money IMAGE

24

July

Most training is a waste of money

Many organizations waste their training budget by sending people on the wrong courses, with the wrong motivation and follow up. Here are some things you should think about before you send your staff on a training course.

Optimal Service Management Ltd.

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Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2022 02 15 Risk appetite
    Defining your risk appetite

    How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

  • 2021 11 25 Mentoring inage
    Mentoring 101

    Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.

  • 2019 09 11 A great customer journey has to be planned from end to end
    A great customer journey has to be planned from end-to-end

    Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

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