Optimal Service Management

Owned by Stuart Rance

Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author of many books including ITIL® Practitioner Guidance, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).

We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.

You can learn more about Stuart Rance from his LinkedIn profile

2014 08 Stuart Rance cropped

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2018 06 08 Which ITSM framework is right for your business IMAGE
    Which framework is right for your business?

    At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

  • 2018 05 14 Putting the Ops in DevOps IMAGE
    Putting the Ops in DevOps

    I often hear people who work in IT operations complain that DevOps is just about development. If we want DevOps to work for everyone then we shouldn’t wait to be invited to join in and complain when we aren’t. We should actively adopt ideas from DevOps into how we run IT operations and seek out our development colleagues to foster collaboration.

  • SDI metrics and measurement
    How well does your service desk communicate?

    I delivered a presentation on Metrics and measurement at the Service Desk Institute conference in the UK. To my surprise, the most lively discussion topics were more about how well the service desk communicates with end users, than about metrics.

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