Optimal Service Management

Owned by Stuart Rance

Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author of many books including ITIL® Practitioner Guidance, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).

We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.

You can learn more about Stuart Rance from his LinkedIn profile

2014 08 Stuart Rance cropped

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2017 02 20 We need fewer ITSM processes.IMAGE
    We need fewer ITSM processes

    When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

  • 2017 01 23 How to make IT change management work for everyone IMAGE
    How to make IT change management work for everyone

    Change management is often a point of friction in IT organizations, but I think there may be a better approach...

  • Box of unopened letters
    Your metrics are not your goals

    It’s fine to use KPIs for planning, understanding, and discussion, just remember to maintain a focus on your real goals and don’t confuse them with your KPIs!

     

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