Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author (or co-author) of many books including ITIL® 4 Foundation, ITIL Practitioner, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).
We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.
There are three very different approaches you can take to configuration management. Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.