Optimal Service Management

Owned by Stuart Rance

Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author (or co-author) of many books including ITIL® 4 Foundation, ITIL Practitioner, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).

We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.

You can learn more about Stuart Rance from his LinkedIn profile

2014 08 Stuart Rance cropped

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2021 11 25 Mentoring inage
    Mentoring 101

    Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.

  • 2019 09 11 A great customer journey has to be planned from end to end
    A great customer journey has to be planned from end-to-end

    Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

  • Phone calls
    Do you know who you're talking to

    It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.

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