Optimal Service Management

Owned by Stuart Rance

Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author of many books including ITIL® Practitioner Guidance, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).

We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.

You can learn more about Stuart Rance from his LinkedIn profile

2014 08 Stuart Rance cropped

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2017 11 28 Managing IT is just like running a barbershop IMAGE
    Managing IT is just like running a barbershop

    Delivering services isn’t something that is unique to IT. We know good service when we receive it, and so do our customers. If you focus on service levels and processes your customers will never see you as more than an internal cost centre; if you focus on outcomes and customer experience instead then you can become a valued partner.

  • 2017 11 16 You Need a Vision IMAGE 1
    You Need a Vision

    Many IT organizations think that defining a vision is too abstract, they don’t see the point, and they just want to get on with it. So they jump straight into the important work. The results are as predictable as they are sad. IT staff work very hard, but fail to arrive anywhere helpful, with results that are not nearly as good as they could have been.

  • 2017 09 11 Door and hooks
    We all get it wrong sometimes

    Do you think about the outcomes you're trying to achieve with all of your processes? Or do you just try to make the processes work better? Many IT organizations continue to run the same ITSM practices long after they have become outdated, but there is a better way to work...

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