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The Theory of Constraints describes many logical tools. This blog shows how a Current Reality Tree can help you identify what you need to change to make improvements.
Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...
When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.
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