AI won't fix your service management problems
AI can add a lot of value to your IT service management (ITSM), but if you get it wrong you might make your services worse! Here are some suggestions for how to use AI to support ITSM
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Recent Posts
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The New ITIL
A new version of ITIL has been announced, here is my summary of what has changed, and more importantly what has not changed.
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Defining your risk appetite
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.