Need Some Help?

Optimal Service Management is ready to jump in and lend a hand

Optimal service management can help you with any aspect of IT service management or information security management. Most of our customers are looking for consulting, training, or creation of content, but please get in touch using the contact page on this site so we can discuss your unique requirements.

Consulting

We can enhance your ability to create value for your customers and your business by working with you to sharpen your IT strategy, by delivering assessments and improvement planning, or by helping you solve people, process or technology problems.

Training

Optimal Service Management Ltd can provide an exceptional instructor to deliver accredited ITIL or RESILIA training courses, or can create custom ITSM or security courses tailored to meet your own specific business needs. We can also create training materials for delivery by other organizations.

Our Other Services

Do you need constantly updated and refreshed content for your web site or blog? We can provide original content for you to use, either ghost written or attributed to Stuart Rance, depending on your needs.

We can also create IT service management content and information security content for other purposes, for example production of copy for leaflets or material for use in webinars or training courses.

Stuart Rance regularly presents at major events such as itSMF conferences, and can create appropriate presentations for any event, however large or small. Whether you are looking for an experienced presenter for your event, or someone to deliver a motivational session for your staff, Stuart can create and deliver a presentation to meet your needs.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2017 11 28 Managing IT is just like running a barbershop IMAGE
    Managing IT is just like running a barbershop

    Delivering services isn’t something that is unique to IT. We know good service when we receive it, and so do our customers. If you focus on service levels and processes your customers will never see you as more than an internal cost centre; if you focus on outcomes and customer experience instead then you can become a valued partner.

  • 2017 11 16 You Need a Vision IMAGE 1
    You Need a Vision

    Many IT organizations think that defining a vision is too abstract, they don’t see the point, and they just want to get on with it. So they jump straight into the important work. The results are as predictable as they are sad. IT staff work very hard, but fail to arrive anywhere helpful, with results that are not nearly as good as they could have been.

  • 2017 09 11 Door and hooks
    We all get it wrong sometimes

    Do you think about the outcomes you're trying to achieve with all of your processes? Or do you just try to make the processes work better? Many IT organizations continue to run the same ITSM practices long after they have become outdated, but there is a better way to work...

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