Need Some Help?

Optimal Service Management is ready to jump in and lend a hand

Optimal service management can help you with any aspect of IT service management or information security management. Most of our customers are looking for consulting, training, or creation of content, but please get in touch using the contact page on this site so we can discuss your unique requirements.

Consulting

We can enhance your ability to create value for your customers and your business by working with you to sharpen your IT strategy, by delivering assessments and improvement planning, or by helping you solve people, process or technology problems.

Training

Optimal Service Management Ltd can provide an exceptional instructor to deliver accredited ITIL or RESILIA training courses, or can create custom ITSM or security courses tailored to meet your own specific business needs. We can also create training materials for delivery by other organizations.

Our Other Services

Do you need constantly updated and refreshed content for your web site or blog? We can provide original content for you to use, either ghost written or attributed to Stuart Rance, depending on your needs.

We can also create IT service management content and information security content for other purposes, for example production of copy for leaflets or material for use in webinars or training courses.

Stuart Rance regularly presents at major events such as itSMF conferences, and can create appropriate presentations for any event, however large or small. Whether you are looking for an experienced presenter for your event, or someone to deliver a motivational session for your staff, Stuart can create and deliver a presentation to meet your needs.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2018 06 08 Which ITSM framework is right for your business IMAGE
    Which framework is right for your business?

    At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

  • 2018 05 14 Putting the Ops in DevOps IMAGE
    Putting the Ops in DevOps

    I often hear people who work in IT operations complain that DevOps is just about development. If we want DevOps to work for everyone then we shouldn’t wait to be invited to join in and complain when we aren’t. We should actively adopt ideas from DevOps into how we run IT operations and seek out our development colleagues to foster collaboration.

  • SDI metrics and measurement
    How well does your service desk communicate?

    I delivered a presentation on Metrics and measurement at the Service Desk Institute conference in the UK. To my surprise, the most lively discussion topics were more about how well the service desk communicates with end users, than about metrics.

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