Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

All blogs published on this site are licenced under CC BY-SA 4.0

How to get the best value from an ITSM consultant

I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

Managing IT is just like running a barbershop

Delivering services isn’t something that is unique to IT. We know good service when we receive it, and so do our customers. If you focus on service levels and processes your customers will never see you as more than an internal cost centre; if you focus on outcomes and customer experience instead then you can become a valued partner.

AI won't fix your service management problems

AI can add a lot of value to your IT service management (ITSM), but if you get it wrong you might make your services worse! Here are some suggestions for how to use AI to support ITSM
The New ITIL

A new version of ITIL has been announced, here is my summary of what has changed, and more importantly what has not changed.
Defining your risk appetite

How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

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How to get the best value from an ITSM consultant

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Managing IT is just like running a barbershop

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AI won't fix your service management problems

The New ITIL

Defining your risk appetite

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