Defining your risk appetite
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?
There are many good reasons why you should attend the Service Desk and IT Support Show in London on 29th and 30th April. Here are just a few of them:
I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.