Viewing entries tagged with 'itil'

ITIL4

4

June

Free ITIL 4 content

Here are links to all the free ITIL 4 content that I have shared

Stephen Stills on stage playing a guitar

25

April

Start where you are: Love the one you’re with

Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.

2018 11 11 Whats wrong with ITIL V3 IMAGE

13

November

What's wrong with ITIL V3?

What’s wrong with ITIL V3, and why do we need ITIL 4?

2018 06 08 Which ITSM framework is right for your business IMAGE

11

June

Which framework is right for your business?

At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

2015 10 19 What do we mean by adopt and adapt IMAGE2

12

November

What do we mean by adopt and adapt? Part Two

After you decide to adopt a process from ITIL® you can't just copy what the book says. You need to adapt the process to make it work in the context of your organization...

Small Kitten

20

October

What do we mean by adopt and adapt? Part One

I suspect that every ITIL® training course uses the phrase “adopt and adapt” at some stage, but sadly I see very little understanding of what this phrase means. This lack of understanding often results in people trying to use the ideas from ITIL publications in a very bureaucratic way, imposing them indiscriminately and without due regard to the business context.

2015 08 24 IT change management doesnt always need a CAB IMAGE

24

August

IT change management doesn’t always need a CAB

When did you last review how you allocate change authorities? If you have regular CAB meetings that discuss large numbers of changes then you're almost certainly doing something wrong.

RESILIA Cover

24

July

Managing cyber resilience with RESILIA

RESILIA™ Cyber Resilience Best Practice was launched in June 2015.  What is it and how is it different from all the other publications out there that tell you how to manage information security?

2015 03 17 Do we need ITIL practitioners IMAGE

18

March

Do we need ITIL® Practitioners?

Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.

2014 11 07 Do you need an ITSM assessment 3

7

November

Do you need an ITSM assessment?

I was involved in a discussion about ITSM assessments on Twitter recently. It all started with a discussion about the value of an ITSM self-assessment, but I coudn't get my thoughts into 140 characters, so I decided to write this blog instead.

Optimal Service Management Ltd.

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Recent Posts

  • 2022 02 15 Risk appetite
    Defining your risk appetite

    How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

  • 2021 11 25 Mentoring inage
    Mentoring 101

    Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.

  • 2019 09 11 A great customer journey has to be planned from end to end
    A great customer journey has to be planned from end-to-end

    Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

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