Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

All blogs published on this site are licenced under CC BY-SA 4.0

We all get it wrong sometimes

Do you think about the outcomes you're trying to achieve with all of your processes? Or do you just try to make the processes work better? Many IT organizations continue to run the same ITSM practices long after they have become outdated, but there is a better way to work...

AI won't fix your service management problems

AI can add a lot of value to your IT service management (ITSM), but if you get it wrong you might make your services worse! Here are some suggestions for how to use AI to support ITSM
The New ITIL

A new version of ITIL has been announced, here is my summary of what has changed, and more importantly what has not changed.
Defining your risk appetite

How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

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We all get it wrong sometimes

Optimal Service Management Ltd.

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AI won't fix your service management problems

The New ITIL

Defining your risk appetite

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