Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

All blogs published on this site are licenced under CC BY-SA 4.0

How well does your service desk communicate?

I delivered a presentation on Metrics and measurement at the Service Desk Institute conference in the UK. To my surprise, the most lively discussion topics were more about how well the service desk communicates with end users, than about metrics.

The importance of good communication

I learned about the importance of good communication a long time before I became an ITSM consultant, but the lessons have stayed with me ever since...

AI won't fix your service management problems

AI can add a lot of value to your IT service management (ITSM), but if you get it wrong you might make your services worse! Here are some suggestions for how to use AI to support ITSM
The New ITIL

A new version of ITIL has been announced, here is my summary of what has changed, and more importantly what has not changed.
Defining your risk appetite

How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

19

How well does your service desk communicate?

8

The importance of good communication

Optimal Service Management Ltd.

Recent Posts

AI won't fix your service management problems

The New ITIL

Defining your risk appetite

Privacy & Terms