Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

9

May

How do you choose an ITSM consultant?

How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?

21

April

Are you coming to SITS14?

There are many good reasons why you should attend the Service Desk and IT Support Show in London on 29th and 30th April. Here are just a few of them:

10

April

Do we still need ITIL?

I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.

Optimal Service Management Ltd.

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Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2017 03 16 What configuration data do you need IMAGE
    3 ways to approach configuration management

    There are three very different approaches you can take to configuration management.  Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.

  • 2019 01 10 Cyber security is not just for work IMAGE
    Cyber security is not just for work

    I write lots of blogs, and deliver training courses on cybersecurity. I nearly always focus on the security of business systems and networks, but it is equally important to think about cyber security in our personal lives.

  • 2018 11 11 Whats wrong with ITIL V3 IMAGE
    What's wrong with ITIL V3?

    What’s wrong with ITIL V3, and why do we need ITIL 4?

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