Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

Applications are not IT services

If you think that applications are IT services, then it is likely that your customers won’t see the value that IT brings to the business. If on the other hand you think of IT services in terms of the business processes that you are supporting, you will find it much easier to focus on creating value for your customers...

2015 10 19 What do we mean by adopt and adapt IMAGE2

What do we mean by adopt and adapt? Part Two

After you decide to adopt a process from ITIL® you can't just copy what the book says. You need to adapt the process to make it work in the context of your organization...

What do we mean by adopt and adapt? Part One

I suspect that every ITIL® training course uses the phrase “adopt and adapt” at some stage, but sadly I see very little understanding of what this phrase means. This lack of understanding often results in people trying to use the ideas from ITIL publications in a very bureaucratic way, imposing them indiscriminately and without due regard to the business context.

IT change management doesn’t always need a CAB

When did you last review how you allocate change authorities? If you have regular CAB meetings that discuss large numbers of changes then you're almost certainly doing something wrong.

Managing cyber resilience with RESILIA

RESILIA™ Cyber Resilience Best Practice was launched in June 2015. What is it and how is it different from all the other publications out there that tell you how to manage information security?

Unhappy is the land that needs a hero...

Many IT organizations have heroes that save the day when they are in trouble, but is this really what they need?

Do we need ITIL® Practitioners?

Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.

Why do you need to carry out major problem reviews?

There was a discussion of “major problem reviews” on the Facebook back2ITSM group last week. Lots of questions were asked, and the Facebook format really didn't allow me to explain my viewpoint...

What behaviour do your SLA targets encourage?

Service level agreements (SLAs) should help to improve services, by making sure that both the service provider and their customer are very clear about responsibilities and expectations. Unfortunately, many SLAs have very poorly thought out targets, and these can often result in the service provider behaving in ways that are the exact opposite of what the customer wants.

2014 - a year of consulting, training, writing and presenting

2014 was the first full year that I’ve worked as an independent consultant, trainer and author, and it’s been a very busy year...

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

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Applications are not IT services

12

What do we mean by adopt and adapt? Part Two

20

What do we mean by adopt and adapt? Part One

24

IT change management doesn’t always need a CAB

24

Managing cyber resilience with RESILIA

17

Unhappy is the land that needs a hero...

18

Do we need ITIL® Practitioners?

15

Why do you need to carry out major problem reviews?

2

What behaviour do your SLA targets encourage?

28

2014 - a year of consulting, training, writing and presenting

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