Blogs that appear below are published on the Optimal Service Management web site.
I attended the inaugural meeting of the Global Forum to Advance Cyber Resilience last week. It was interesting to see that people from public and private sectors, and people from large and small organizations, all face the same cyber resilience challenges - and all need to collaborate...
I learned about the importance of good communication a long time before I became an ITSM consultant, but the lessons have stayed with me ever since...
Here are a few simple things you should do if you want to keep your home computer, and your personal information, safe.
If you think that applications are IT services, then it is likely that your customers won’t see the value that IT brings to the business. If on the other hand you think of IT services in terms of the business processes that you are supporting, you will find it much easier to focus on creating value for your customers...
After you decide to adopt a process from ITIL® you can't just copy what the book says. You need to adapt the process to make it work in the context of your organization...
I suspect that every ITIL® training course uses the phrase “adopt and adapt” at some stage, but sadly I see very little understanding of what this phrase means. This lack of understanding often results in people trying to use the ideas from ITIL publications in a very bureaucratic way, imposing them indiscriminately and without due regard to the business context.
When did you last review how you allocate change authorities? If you have regular CAB meetings that discuss large numbers of changes then you're almost certainly doing something wrong.
RESILIA™ Cyber Resilience Best Practice was launched in June 2015. What is it and how is it different from all the other publications out there that tell you how to manage information security?
Many IT organizations have heroes that save the day when they are in trouble, but is this really what they need?
Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.
There are three very different approaches you can take to configuration management. Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.
I write lots of blogs, and deliver training courses on cybersecurity. I nearly always focus on the security of business systems and networks, but it is equally important to think about cyber security in our personal lives.
What’s wrong with ITIL V3, and why do we need ITIL 4?