Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2014 09 24 Do we really need all those cumbersome processes IMAGE2

24

September

Do you really need all those cumbersome processes?

When we think about IT service management (ITSM) processes, we usually think about how we can standardise everything we do, to ensure that we use our resources efficiently and that everyone does everything that is needed. Maybe there's a better way...

2014 08 29 Managing a continual improvement register IMAGE

29

August

Managing a continual service improvement register

In a previous blog I wrote about how to use an assessment to identify improvement opportunities and populate a CSI register. This month I look at other ways you can identify improvement opportunities, and how you should manage the CSI register...

2014 07 21 Most training is a waste of money IMAGE

24

July

Most training is a waste of money

Many organizations waste their training budget by sending people on the wrong courses, with the wrong motivation and follow up. Here are some things you should think about before you send your staff on a training course.

2

July

When did you last review your management system?

If you’re running IT services then you need a management system, and you need to constantly monitor and review everything you do so that your management system keeps improving. The alternative to continual improvement is stagnation, or worse. If your competitors keep improving and you stand still then you will rapidly find yourself falling behind.

9

May

How do you choose an ITSM consultant?

How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?

21

April

Are you coming to SITS14?

There are many good reasons why you should attend the Service Desk and IT Support Show in London on 29th and 30th April. Here are just a few of them:

10

April

Do we still need ITIL?

I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.

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Recent Posts

  • 2017 04 06 Theory of Constraints IMAGE1
    Theory of Constraints: Using a Current Reality Tree

    The Theory of Constraints describes many logical tools. This blog shows how a Current Reality Tree can help you identify what you need to change to make improvements.

  • 2017 03 16 What configuration data do you need IMAGE
    What configuration data do you need

    Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

  • 2017 02 20 We need fewer ITSM processes.IMAGE
    We need fewer ITSM processes

    When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

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