Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

Using Kanban boards to support IT operations

Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.

The 3 ways aren’t just for DevOps

If you’re familiar with DevOps, you will probably have heard people talking about “the three ways”. The ideas described in the three ways can be adopted by everyone, not just those who follow DevOps.

Antifragile: Fail often, detect quickly, recover fast

If you’ve built IT services that are rigid and should never fail, then maybe it’s time to think about failing a bit more often!

How to create a team of real IT heroes

I have spoken to lots of people about the issues we have with IT heroes, who save the day at the last possible moment, leaving a trail of devastation for others to clear up. This blog discusses what a true, modern IT hero would look like?

Information Security and Encryption - an Overview

It’s not possible to make good decisions about the security controls you need on a purely technical basis. but there are some controls that nearly all of us need, and one of the most important of these is encryption...

Good cyber resilience needs collaboration

I attended the inaugural meeting of the Global Forum to Advance Cyber Resilience last week. It was interesting to see that people from public and private sectors, and people from large and small organizations, all face the same cyber resilience challenges - and all need to collaborate...

The importance of good communication

I learned about the importance of good communication a long time before I became an ITSM consultant, but the lessons have stayed with me ever since...

5 Tips to Improve Security of Your Home Computers

Here are a few simple things you should do if you want to keep your home computer, and your personal information, safe.

Applications are not IT services

If you think that applications are IT services, then it is likely that your customers won’t see the value that IT brings to the business. If on the other hand you think of IT services in terms of the business processes that you are supporting, you will find it much easier to focus on creating value for your customers...

2015 10 19 What do we mean by adopt and adapt IMAGE2

What do we mean by adopt and adapt? Part Two

After you decide to adopt a process from ITIL® you can't just copy what the book says. You need to adapt the process to make it work in the context of your organization...

Page 4 of 6

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

26

Using Kanban boards to support IT operations

29

The 3 ways aren’t just for DevOps

25

Antifragile: Fail often, detect quickly, recover fast

26

How to create a team of real IT heroes

17

Information Security and Encryption - an Overview

22

Good cyber resilience needs collaboration

8

The importance of good communication

11

5 Tips to Improve Security of Your Home Computers

16

Applications are not IT services

12

What do we mean by adopt and adapt? Part Two

Optimal Service Management Ltd.

Recent Posts

Mentoring 101

A great customer journey has to be planned from end-to-end

Do you know who you're talking to

Latest Tweets