Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2016 08 24 The Power of Communities IMAGE

24

August

The Power of Communities

I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...

2016 07 19 Using Kanban boards to support IT operations IMAGE2

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July

Using Kanban boards to support IT operations

Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.

2016 06 28 The 3 ways arent just for DevOps IMAGE

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June

The 3 ways aren’t just for DevOps

If you’re familiar with DevOps, you will probably have heard people talking about “the three ways”. The ideas described in the three ways can be adopted by everyone, not just those who follow DevOps.

Fortress Dandelion

25

May

Antifragile: Fail often, detect quickly, recover fast

If you’ve built IT services that are rigid and should never fail, then maybe it’s time to think about failing a bit more often!

2016 04 26 How to create a team of real IT heroes

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April

How to create a team of real IT heroes

I have spoken to lots of people about the issues we have with IT heroes, who save the day at the last possible moment, leaving a trail of devastation for others to clear up. This blog discusses what a true, modern IT hero would look like?

Padlock Image

17

March

Information Security and Encryption - an Overview

It’s not possible to make good decisions about the security controls you need on a purely technical basis. but there are some controls that nearly all of us need, and one of the most important of these is encryption...

2016 02 22 Good cyber resilience needs collaboration

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February

Good cyber resilience needs collaboration

I attended the inaugural meeting of the Global Forum to Advance Cyber Resilience last week. It was interesting to see that people from public and private sectors, and people from large and small organizations, all face the same cyber resilience challenges - and all need to collaborate...

2016 01 26 The importance of good communication IMAGE

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February

The importance of good communication

I learned about the importance of good communication a long time before I became an ITSM consultant, but the lessons have stayed with me ever since...

2015 12 30 5 Tips to Improve Security of Your Home Computers IMAGE

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January

5 Tips to Improve Security of Your Home Computers

Here are a few simple things you should do if you want to keep your home computer, and your personal information, safe.

2015 12 15 Applications are not IT services IMAGE

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December

Applications are not IT services

If you think that applications are IT services, then it is likely that your customers won’t see the value that IT brings to the business. If on the other hand you think of IT services in terms of the business processes that you are supporting, you will find it much easier to focus on creating value for your customers...

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Recent Posts

  • 2018 08 08 How to manage major incidents and security breaches IMAGE
    How to manage major incidents and security breaches

    Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

  • 2018 07 21 How to get the best value from an ITSM consultant IMAGE
    How to get the best value from an ITSM consultant

    I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

  • 2018 06 08 Which ITSM framework is right for your business IMAGE
    Which framework is right for your business?

    At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

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