Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2015 08 24 IT change management doesnt always need a CAB IMAGE

24

August

IT change management doesn’t always need a CAB

When did you last review how you allocate change authorities? If you have regular CAB meetings that discuss large numbers of changes then you're almost certainly doing something wrong.

RESILIA Cover

24

July

Managing cyber resilience with RESILIA

RESILIA™ Cyber Resilience Best Practice was launched in June 2015.  What is it and how is it different from all the other publications out there that tell you how to manage information security?

2015 04 17 IT heroes IMAGE

17

April

Unhappy is the land that needs a hero...

 Many IT organizations have heroes that save the day when they are in trouble, but is this really what they need?

2015 03 17 Do we need ITIL practitioners IMAGE

18

March

Do we need ITIL® Practitioners?

Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.

Problem

15

February

Why do you need to carry out major problem reviews?

There was a discussion of “major problem reviews” on the Facebook back2ITSM group last week. Lots of questions were asked, and the Facebook format really didn't allow me to explain my viewpoint...

2015 01 30 What behaviour do your SLA targets encourage IMAGE

2

February

What behaviour do your SLA targets encourage?

Service level agreements (SLAs) should help to improve services, by making sure that both the service provider and their customer are very clear about responsibilities and expectations. Unfortunately, many SLAs have very poorly thought out targets, and these can often result in the service provider behaving in ways that are the exact opposite of what the customer wants.

2014 12 28 2014 a year of consulting training writing and presenting IMAGE

28

December

2014 - a year of consulting, training, writing and presenting

2014 was the first full year that I’ve worked as an independent consultant, trainer and author, and it’s been a very busy year...

blog

3

December

Stuart Rance blogs

Here's a list of all the blogs and white papers I have published since the end of 2013, so you can find articles that you might be looking for.

2014 11 07 Do you need an ITSM assessment 3

7

November

Do you need an ITSM assessment?

I was involved in a discussion about ITSM assessments on Twitter recently. It all started with a discussion about the value of an ITSM self-assessment, but I coudn't get my thoughts into 140 characters, so I decided to write this blog instead.

2014 10 07 Devops isnt only for startups IMAGE

7

October

DevOps isn’t only for startups

I’ve been hearing a lot about DevOps lately, but it always seems to be about Internet startups. Here are some thoughts on how the rest of us can get value from DevOps ideas.

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Recent Posts

  • 2017 04 06 Theory of Constraints IMAGE1
    Theory of Constraints: Using a Current Reality Tree

    The Theory of Constraints describes many logical tools. This blog shows how a Current Reality Tree can help you identify what you need to change to make improvements.

  • 2017 03 16 What configuration data do you need IMAGE
    What configuration data do you need

    Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

  • 2017 02 20 We need fewer ITSM processes.IMAGE
    We need fewer ITSM processes

    When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

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