Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2017 08 09 Goldilocks does security Three bears

14

August

Goldilocks does security

If you are responsible for security try to be like Goldilocks. Not too much security, not too little, but just right.

2017 07 08 Recorded ITSM Presentations IMAGE

10

July

Recorded ITSM Presentations

I have often written about the need to offer access to knowledge and information in a variety of different formats, so I’m grateful to the people running these ITSM events for making video recordings available for sharing.

itSMF NZ

22

June

DevOps and Culture Change in New Zealand

I really enjoyed the itSMF New Zealand conference, the format and content were as superb as the venue, read on to learn more...

2017 04 06 Theory of Constraints IMAGE1

12

April

Theory of Constraints: Using a Current Reality Tree

The Theory of Constraints describes many logical tools. This blog shows how a Current Reality Tree can help you identify what you need to change to make improvements.

2017 03 16 What configuration data do you need IMAGE

23

March

What configuration data do you need

Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

2017 02 20 We need fewer ITSM processes.IMAGE

20

February

We need fewer ITSM processes

When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

2017 01 23 How to make IT change management work for everyone IMAGE

24

January

How to make IT change management work for everyone

Change management is often a point of friction in IT organizations, but I think there may be a better approach...

Box of unopened letters

14

December

Your metrics are not your goals

It’s fine to use KPIs for planning, understanding, and discussion, just remember to maintain a focus on your real goals and don’t confuse them with your KPIs!

 

2016 11 18 The customer is NOT always right IMAGE

24

November

The customer is NOT always right

Do you always give your customers what they want? Sometimes it's better to find out what they really need, and give them that instead...

2016 10 15 Dont train your customers to be phishing victims IMAGE

17

October

Don’t train your customers to be phishing victims

Do you ever send emails with attachments or links to your staff or customers? Make sure you're not training people to be phished.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2018 09 27 IT security and the service desk PREVENT
    Information security and the service desk

    I will be delivering a webinar on information security and the service desk on Wednesday 10th October. Here's a preview to whet your appetite...

  • 2018 08 08 How to manage major incidents and security breaches IMAGE
    How to manage major incidents and security breaches

    Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

  • 2018 07 21 How to get the best value from an ITSM consultant IMAGE
    How to get the best value from an ITSM consultant

    I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

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