Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2016 10 15 Dont train your customers to be phishing victims IMAGE

17

October

Don’t train your customers to be phishing victims

Do you ever send emails with attachments or links to your staff or customers? Make sure you're not training people to be phished.

2016 09 13 Security Theatre Doesnt Make You Any Safer IMAGE

12

September

Security Theatre Doesn’t Make You Any Safer

Do your people know not just what your security controls do, but why? Do they really protect your assets, or are they just security theatre?

2016 08 24 The Power of Communities IMAGE

24

August

The Power of Communities

I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...

2016 07 19 Using Kanban boards to support IT operations IMAGE2

26

July

Using Kanban boards to support IT operations

Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.

2016 06 28 The 3 ways arent just for DevOps IMAGE

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June

The 3 ways aren’t just for DevOps

If you’re familiar with DevOps, you will probably have heard people talking about “the three ways”. The ideas described in the three ways can be adopted by everyone, not just those who follow DevOps.

Fortress Dandelion

25

May

Antifragile: Fail often, detect quickly, recover fast

If you’ve built IT services that are rigid and should never fail, then maybe it’s time to think about failing a bit more often!

2016 04 26 How to create a team of real IT heroes

26

April

How to create a team of real IT heroes

I have spoken to lots of people about the issues we have with IT heroes, who save the day at the last possible moment, leaving a trail of devastation for others to clear up. This blog discusses what a true, modern IT hero would look like?

Padlock Image

17

March

Information Security and Encryption - an Overview

It’s not possible to make good decisions about the security controls you need on a purely technical basis. but there are some controls that nearly all of us need, and one of the most important of these is encryption...

2016 02 22 Good cyber resilience needs collaboration

22

February

Good cyber resilience needs collaboration

I attended the inaugural meeting of the Global Forum to Advance Cyber Resilience last week. It was interesting to see that people from public and private sectors, and people from large and small organizations, all face the same cyber resilience challenges - and all need to collaborate...

2016 01 26 The importance of good communication IMAGE

8

February

The importance of good communication

I learned about the importance of good communication a long time before I became an ITSM consultant, but the lessons have stayed with me ever since...

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Phone: +44 20 8504 2002

Recent Posts

  • 2017 09 11 Door and hooks
    We all get it wrong sometimes

    Do you think about the outcomes you're trying to achieve with all of your processes? Or do you just try to make the processes work better? Many IT organizations continue to run the same ITSM practices long after they have become outdated, but there is a better way to work...

  • 2017 08 09 Goldilocks does security Three bears
    Goldilocks does security

    If you are responsible for security try to be like Goldilocks. Not too much security, not too little, but just right.

  • 2017 07 08 Recorded ITSM Presentations IMAGE
    Recorded ITSM Presentations

    I have often written about the need to offer access to knowledge and information in a variety of different formats, so I’m grateful to the people running these ITSM events for making video recordings available for sharing.

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